Refund Policy

At Qimberly, we want you to love what you buy. If you’re not fully satisfied, we offer both refunds and exchanges with simple terms.

Exchange Policy
You can request an exchange within 7 days of delivery for all products except:

• Tempered Glass
  
• Phone Skins
  
• Camera Lens Protectors
  
• Items bought during sales/offers or BOGO deals

Exchange Conditions:

• Product must be unused and in original condition
  
• Protective films (if any) must be intact
  
• Include Order ID and Invoice
  
• Exchange is subject to quality check clearance

📧 Request via email: support@qimberly.com

Refund Policy
We offer refunds requested within 7 days of delivery, for all products except:

• Tempered Glass
  
• Phone Skins
• Camera Lens Protectors
  
• Items bought during sales/offers or BOGO deals

Refund Conditions:

• Product must be unused and in original condition
  
• Protective films (if any) must be intact
  
• Order ID and Invoice must be provided
  
• Refund is subject to quality check clearance
  
• Refund is processed within 2 days after QC approval
  
• For COD orders, COD fee will be deducted.

📧 Request via email: support@qimberly.com

Not Eligible for Refund/Exchange

• Used or damaged items
  
• Products with missing packaging or accessories
  
• Orders without valid Order ID/Invoice
  
• Sale/Offer/BOGO items

We do not offer reverse pickup currently. You are responsible for returning the product to our address. Courier charges up to ₹80 are reimbursed post-approval.

Have questions? Reach out at support@qimberly.com — we’re here to help!